1. INFORMATION ABOUT THE TRADER

LetroLand s. r. o.

Kráľovohoľská 6150/1, 974 11 Banská Bystrica

Company ID (IČO): 56376880

Tax ID (DIČ): 2122288861

Registered in: Commercial Register, District Court Banská Bystrica, Section: Sro, Insert No. 49684/S

Email: Info@letrolamp.sk

Website: www.letrolamp.com

Phone: +421 949 478 488

(hereinafter also referred to as the “Trader”)

  1. INTRODUCTORY PROVISIONS
  2. These Terms and Conditions of the Trader, including all data which the Trader is obliged under Act No. 108/2024 Coll. on Consumer Protection and on the Amendment and Supplementation of Certain Laws (hereinafter also referred to as the “Act”) to notify the natural person – consumer who concludes the purchase contract (hereinafter also the “Buyer”) before sending the order by the Buyer, or before concluding the purchase contract if the contract is concluded without sending an order, regulate the mutual rights and obligations of the contractual parties (i.e., the Trader and the Buyer) arising in connection with or on the basis of the purchase contract concluded via the Trader’s online store located on the web interface available at the internet address www.letrolamp.com (hereinafter also the “online store”) (together hereinafter also the “Contract”).

(All together hereinafter also the “Terms and Conditions” or abbreviated as “T&C”).

  1. The current and effective wording of the Terms and Conditions can be viewed at www.letrolamp.com.
  2. The Terms and Conditions are drawn up in the Slovak language, and the contract is concluded in the Slovak language.
  3. The Trader may only change the wording of the T&C valid on the day of the conclusion of the Contract with the consent of the Buyer.
  4. All product presentations placed on the online store are for informational purposes only, and the Trader is not obliged to conclude a contract.
  1. INFORMATION ABOUT THE PRODUCT(S) AND PRICE
  1. The main characteristics of a specific product, in an extent appropriate to the type and nature of the product and the form of information provision, are stated with individual products in the offer of the online store.
  2. The selling price of the product, or the method by which it is calculated if the selling price cannot be determined in advance due to the nature of the product, is stated with individual products in the offer of the online store.
  1. The prices of a specific product including any additional costs are final, as the company is not a VAT payer and the prices include all related fees. The price remains valid as long as it is displayed in the web interface of the store.
  2. To the basic price of the product, as described above, the price for the delivery of the product according to the method of shipment or provision/delivery of the product to the Buyer is added.
  1. CONTRACT CONCLUSION PROCEDURE
  1. The Buyer places an order for a product as follows:
    1. If the online store allows the creation of a customer account, the order may be placed via the customer account after prior registration in the online store,
    2. Or by filling out the order form without registration.
  2. The Buyer can order any product available through the online store by adding it to the virtual shopping cart using the “Add to Cart” button. If there is a link to additional information regarding the characteristics, properties, availability, or delivery/provision conditions of the product displayed alongside the product, it is assumed that the Buyer has reviewed this information before submitting the order.
  3. After adding a product to the virtual shopping cart as described above, the ordered product is automatically added to the cart, which is available for the Buyer to review at any time.
  4. When placing an order, the Buyer selects the product, quantity, payment method, and delivery method.
  5. After entering the data, the Buyer can review the order, modify the information provided, and correct any errors made during data entry. Once the order is approved, the Buyer may submit the order to the Trader by clicking the button labeled “ORDER WITH PAYMENT OBLIGATION.” By submitting the order, the data entered in the order are considered accurate and approved by the Buyer. The Trader will promptly confirm receipt of the order by sending an email to the Buyer’s provided email address. This email confirmation of order receipt does not constitute acceptance of the Buyer’s offer to conclude the purchase contract.
  6. By submitting the order, the Buyer confirms that they have reviewed and/or have been informed by the Trader about: (i) the main characteristics of the product, (ii) the selling price of the product or how it is calculated if it cannot be determined in advance due to the nature of the product, costs of delivery, shipping, and other charges, including whether additional costs may be included in the total price if such costs cannot be determined in advance, (iii) the delivery conditions and the time within which the Trader commits to deliver/provide the product, including the delivery service and any availability conditions or restrictions related to packaging, delivery, or transportation of the product.
  7. Depending on the nature of the order (e.g., quantity of products, higher prices), the Trader reserves the right to request additional confirmation of the order from the Buyer (e.g., in writing or by telephone).
  8. The purchase contract is considered concluded only after the order has been verified, either by sending another email accepting the order or an email confirming that the product is ready for pickup or has been dispatched. This confirmation includes delivery/provision of the specified product under the conditions set forth in these Terms and Conditions and the Complaint Procedure.
  9. The Buyer agrees to the use of remote communication means in concluding the contract. Any costs incurred by the Buyer for using remote communication means in connection with concluding the contract (internet connection, telephone calls) are borne by the Buyer and do not differ from the basic rate, i.e., no increased tariffs apply.
  1. PAYMENT TERMS
  1. In the case of placing an order with advance payment and payment obligation, the Buyer has the following payment options as outlined in Section III of these Terms and Conditions:
    1. The Buyer pays the price directly to the Trader via a cashless transfer to the Trader’s bank account IBAN: SK92 1100 0000 0029 4217 3166, held at Tatra banka, a. s., based on a proforma (advance) invoice. Upon sending the order, the Trader issues a proforma (advance) invoice and sends it along with the order confirmation by email.
    2. The Buyer pays the price directly to the Trader by a direct deposit to the Trader’s bank account IBAN: SK92 1100 0000 0029 4217 3166, held at Tatra banka, a. s.
    3. The Buyer pays via an online payment gateway selected in the online store and follows the instructions of the relevant electronic payment provider.
    4. Payment by cash on delivery upon receipt of the product according to the delivery conditions of the postal service or the chosen courier company in accordance with other provisions of these Terms and Conditions.
  2. The Buyer is responsible for and bears all costs associated with financial transactions.
  3. The price for services, as stated in the Trader’s online store for each product, is due on the date specified in the issued tax document in accordance with applicable legal regulations, and its enforcement is governed by Act No. 40/1964 Coll., the Civil Code.
  4. For cashless payments, the Buyer’s obligation to pay the purchase price is fulfilled at the moment the corresponding amount is credited to the Trader’s bank account.
  5. The Trader will issue a tax document – invoice – to the Buyer regarding payments made based on the contract, containing the elements of an accounting document under Act No. 431/2002 Coll. on Accounting. The Buyer expressly agrees that the Trader may send the accounting document under Act No. 431/2002 Coll. on Accounting to the Buyer’s email address provided in the product order and confirms its accuracy. Regardless of the above, the Trader reserves the exclusive right to choose whether to send the invoice electronically or in paper form.
  6. DELIVERY TERMS
  1. The Trader commits to deliver/provide the product to the Buyer at the address in the Slovak Republic specified by the Buyer in the order as the delivery location, and the Buyer is obliged to accept the product upon delivery/provision. If, due to reasons on the Buyer’s side, it is necessary to deliver the product repeatedly or in a different manner than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the product or the costs associated with the alternative delivery method.
  2. The product is considered accepted by the Buyer at the moment when the Buyer or a third party designated by the Buyer, other than the carrier, receives all parts of the ordered product, or if:
  3. products ordered by the Buyer in a single order are delivered separately, at the moment the product delivered last is received,
  4. the product consists of multiple parts or pieces, at the moment the last part or piece is received,
  5. he product is delivered repeatedly over a period of time, at the moment the first product is received.
  6. The Trader commits to deliver/provide the product to the Buyer within 14 days from the date of order acceptance, whereby this period may be extended by mutual agreement between the Trader and the Buyer.
  7. Methods of product delivery, including the delivery/provision price and more detailed conditions applicable to each delivery method, are published in the online store.
  8. The Trader ensures delivery of the product by the method selected by the Buyer during the product order process.
  9. The Trader commits to adequately package and secure the product. The Buyer is obliged to check the product’s condition and the integrity of the shipment upon receipt.
  10. LIABILITY FOR DEFECTS
  1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations.
  2. The performance under the contract is defective if the delivered or provided product according to the contract does not comply with the agreed or general requirements, or if its use is prevented or restricted by the rights of a third party, including intellectual property rights.
  3. The Trader is liable for defects in the delivered or provided product that appear or manifest within two years from the delivery or provision of the product.
  4. In case of defective performance, the Buyer has primarily the following rights:
    1. If the defect is removable, the Buyer has the right to have it removed free of charge, timely and properly, by repair or replacement.
    2. If the defect is irremovable, the Buyer may either withdraw from the contract according to further provisions of these Terms and Conditions or claim a reasonable discount on the price.
  5. The Buyer may exercise the rights from liability for defects only if the defect is notified within two months from its discovery, but no later than two years from the delivery or provision of the product.
  6. The defect can be reported at any of the Trader’s business premises, at another person the Trader informed the Buyer about before concluding the contract or before sending the order, or by means of remote communication at the address of the Trader’s registered office or place of business, or at another address the Trader informed the Buyer about when concluding or after concluding the contract. If the Buyer reports the defect by postal delivery, which the Trader refused to accept, the delivery is considered received on the day of refusal.
  7. The Trader shall provide the Buyer with written confirmation of the defect notification without undue delay after the Buyer’s notification. The Trader’s confirmation shall include the time period in which the defect will be removed in accordance with § 507 para. 1 of the Civil Code. This period must not exceed 30 days from the defect notification, unless a longer period is justified by an objective reason beyond the Trader’s control.
  8. If the Trader refuses liability for defects, the reasons for refusal shall be communicated to the Buyer in writing. If the Buyer proves the Trader’s liability for the defect by an expert opinion or professional statement issued by an accredited, authorized, or notified person, the Buyer may notify the defect again, and the Trader cannot refuse liability for the defect; § 621 para. 3 does not apply to repeated notification of the defect. The Buyer bears the costs related to the expert opinion and professional statement in accordance with § 509 para. 2 of the Civil Code.
  9. f before concluding the contract, or if the contract is concluded based on the Buyer’s order, before sending the order, the Trader informed the Buyer that defects could also be reported to another person, the actions or omissions of that person shall be considered the Trader’s actions or omissions for the purposes of liability for defects.
  10. When exercising the right from liability for defects or reporting a defect, the Buyer shall clearly, precisely, and truthfully state:
    1. The defects complained of,
    2. Their name, surname, address, and email for the purpose of confirming the defect notification and informing about the handling of the reported defect,
    3. The right the Buyer claims based on the alleged defective service in accordance with these Terms and Conditions.
  11. The Buyer is obliged to provide the Trader with the necessary cooperation to clarify the reported defect at any time. If the Buyer refuses to provide such cooperation, they acknowledge that the Trader will not be able to thoroughly investigate the reported defect.
  12. The Buyer is obliged to exercise the rights from liability for defects without undue delay after discovering the defect, but no later than 2 years from the delivery/provision of the product.
  13. The Buyer has the right to choose how to have a defect remedied—either by replacement of the item or its repair.
  14. However, the Buyer cannot choose a method that is impossible or would cause the Seller disproportionate costs compared to the other method, considering the value of the defect-free item, the severity of the defect, and whether the alternative would cause significant difficulties to the Buyer.
  15. For repair or replacement, the Buyer must hand over or make the item accessible to the Seller or another person authorized by the Seller to receive defect claims. The Seller bears the cost of receiving the item.
  16. The Seller will deliver the repaired or replacement item to the Buyer at their own cost using the same or a similar method as the Buyer used to deliver the defective item, unless otherwise agreed. If the Buyer does not collect the repaired or replacement item within six months from the date it was ready, the Seller may sell it. For items of higher value, the Seller must notify the Buyer in advance and give a reasonable additional period to collect it. The Seller will promptly pay the Buyer the proceeds from the sale minus the costs of storage and sale, provided the Buyer claims the proceeds within the time specified by the Seller. The Seller may destroy the item at their own cost if it cannot be sold or if the proceeds would not cover the storage and sale costs.
  17. If removal of the defect requires uninstalling the defective item, the Seller will take care of removal and installation of the repaired or replacement item, unless the parties agree otherwise, in which case the Buyer may perform this at the Seller’s cost and risk.
  18. The Seller is not entitled to compensation for damage caused by normal wear and tear or for normal use of the item before replacement during defect removal by replacement.
  19. The Seller is liable for defects in the replacement item according to the applicable law (§ 619 of the Civil Code).
  20. The Seller may refuse to remove the defect if neither repair nor replacement is possible or if they would cause disproportionate costs considering all circumstances.
  21. The Seller will handle the defect removal according to the Buyer’s request as follows:
    1. Removal of defects: The seller shall remove the defect within a reasonable time (§ 507 paragraph 1 of the Civil Code) after the buyer has reported the defect, free of charge and without causing significant difficulties to the buyer, taking into account the nature of the product and the purpose for which the buyer requested the product. The seller may refuse to remove the defect if removal is impossible or if it would cause disproportionate costs to the seller considering all circumstances, especially the value the product would have without the defect and the severity of the defect.
    2. Price reduction or withdrawal from the contract: The buyer has the right to a reasonable price reduction or may withdraw from the contract even without providing an additional reasonable deadline pursuant to § 517 paragraph 1 of the Civil Code if: (i) removal of the defect is not possible or would cause disproportionate costs to the seller, (ii) the seller has not removed the defect in accordance with § 852k paragraph 1 of the Civil Code, (iii) the product has the same defect despite the seller’s efforts to remove it, (iv) the defect is of such a serious nature that it justifies the buyer’s right to an immediate price reduction or withdrawal from the contract, or (v) the seller has declared or it is evident from the circumstances that the defect will not be removed within a reasonable time or without causing significant difficulties to the buyer.
    3. The price reduction must be reasonable and correspond to the difference in value that the product would have if it were free of defects. If the product is delivered/provided over an agreed period, the buyer is entitled to a price reduction only for the period during which the service did not meet the requirements pursuant to § 852d of the Civil Code.
  22. The seller shall pay the buyer the price reduction within 14 days of the buyer exercising the right to a price reduction, using the same method the buyer used to pay the price, unless the buyer expressly agrees to another method. All costs associated with the payment shall be borne by the seller.
  23. The buyer cannot withdraw from the contract if the defect is negligible. The burden of proof that the defect is negligible lies with the seller.
  24. The settlement of the reported defect does not affect the buyer’s right to claim damages. The seller is not liable for damages if they prove that they did not cause the damage.
  25. WITHDRAWAL FROM THE CONTRACT:
  1. The buyer is entitled to withdraw from the contract without giving any reason within 14 days from the day of receipt of the product by the buyer.
  2. The withdrawal period is considered to be met if the notification of withdrawal from the contract was sent to the seller no later than on the last day of the withdrawal period according to point 1 of this article of the Terms and Conditions.
  3. The buyer may exercise their right to withdraw from the contract with the seller in written form to the seller’s registered address or by sending it to the seller’s email address stated in the header of these Terms and Conditions. The buyer may use the withdrawal form according to Appendix No. 2 of these Terms and Conditions.
  4. In case of withdrawal from the contract according to point 1 of this article, the contract is canceled from the beginning. After withdrawal, the buyer is obliged to refrain from using the product and from providing it to third parties.
  5. The buyer is obliged to send back or hand over the goods to the seller or to a person designated by the seller to receive the goods within 14 days from the day of withdrawal from a distance contract or a contract concluded outside the seller’s business premises; this does not apply if the seller proposes to collect the goods personally or through a person designated by them. The deadline according to the first sentence is considered met if the buyer sends the goods to the seller no later than on the last day of the deadline.
  6. When withdrawing from a distance contract or a contract concluded outside the seller’s business premises according to § 19 paragraph 1 of the law, the buyer bears only the costs of returning the goods to the seller or to the person designated by the seller to receive the goods. The buyer is responsible for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature and functionality.
  7. The seller is obliged without undue delay, at the latest within 14 days from the day of receiving the notification of withdrawal from the contract, to return to the buyer all payments received from them based on or in connection with the contract, including delivery costs, shipping, and other fees and charges. The seller must refund the buyer using the same method that the buyer used for payment unless the buyer agrees otherwise. This does not affect the buyer’s right to agree on a different refund method with the seller, provided that no additional fees are charged to the buyer in connection with this.
  8. In cases where the buyer – consumer – has the right to withdraw from the contract under the law, the seller is also entitled to withdraw from the contract at any time up to the delivery/provision of the product. In such a case, the seller shall refund the buyer the paid price without undue delay, using the same payment method as the buyer’s payment to the seller. This does not affect the buyer’s right to agree on a different payment method with the seller.
  9. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
  1. The buyer may assert rights related to defective performance, complaints, and requests in writing to the seller at the registered address or by email at: Info@letrolamp.sk. The seller will send information about the handling of the matter to the address provided by the buyer.
  2. The buyer has the right to submit a request for remedy to the seller if a dispute arises between the buyer and the seller concerning the exercise of rights related to liability for defects or if the buyer believes that the seller has violated other consumer rights.
  3. The seller shall inform the buyer on a durable medium about the relevant entities for alternative dispute resolution if the seller responded negatively to the buyer’s request under the previous paragraph.
  4. The buyer has the right to submit a proposal for initiating alternative dispute resolution (hereinafter referred to as the “proposal”) to the alternative dispute resolution entity if the seller responded negatively or failed to respond to the request within 30 days from the date of its submission.
  5. Alternative dispute resolution is governed by Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes. The authority for alternative dispute resolution is the Slovak Trade Inspection Authority, located at: P.O. BOX 29 Bajkalská 21/A, 827 99 Bratislava, website: https://www.soi.sk/en.
  6. More information about alternative dispute resolution can be found at https://www.soi.sk/en/Alternative-resolution-of-consumer-disputes.soi.
  7. Entities for alternative dispute resolution are listed at http://www.economy.gov.sk/en/trade/consumer-protection/alternative-resolution-of-consumer-disputes-list-of-entities.
  8. An online platform for resolving potential disputes between the seller and the buyer can also be found at http://ec.europa.eu/consumers/odr.
  9. The European Consumer Centre Slovakia, located at the Ministry of Economy of the Slovak Republic, Mlynské nivy 44/A, 827 15 Bratislava 212, website: https://www.europskyspotrebitel.sk/, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and complements Regulation (EC) No 2006/2004 and Directive 2009/22/EC (online dispute resolution regulation).
  10. The seller is authorized to provide services based on a trade license. Trade inspections are carried out by the competent trade office within its competence. Supervision in the area of personal data protection is performed by the Office for Personal Data Protection. The Slovak Trade Inspection Authority also supervises, among other things, compliance with the law within its scope.
  11. Both the seller and the buyer may resolve any claims and disputes also through the materially and locally competent courts of the Slovak Republic, in addition to the above-mentioned procedures.
  12. DELIVERY
  1. All documents related to the contract and/or the Terms and Conditions (T&C) may be delivered by the Seller to the Buyer’s electronic address, unless a different binding method of delivery is specified in the T&C or in the contract for a given document.
  2. Documents in paper form may be delivered to the Buyer either personally or via a postal service provider with a postal license, and the shipment will be sent by registered mail. Delivery will be made to the address provided by the Buyer. If the Buyer does not accept the delivered shipment, the shipment is considered delivered even if returned by the courier, whether because the Buyer was not present, did not collect the shipment within the storage period, no longer resides at the given address, changed their permanent residence/registered office or moved away from that address, does not have a mailbox, or refused to accept the shipment. In such cases, the shipment is considered delivered on the third day after its posting for postal transport. The provisions of this article of the T&C apply accordingly to the delivery of paper documents by the Buyer to the Seller.
  3. FINAL PROVISIONS
  1. The contractual obligation lasts until the order is fulfilled with the Buyer’s payment obligation until the product is delivered/provided by the Seller to the Buyer under these T&C, unless these T&C provide otherwise.
  2. The contractual obligation may be terminated by agreement between the contracting parties (i.e., the Seller and the Buyer).
  3. If any provision of the T&C is invalid or ineffective, or becomes so, it shall be replaced by a provision whose meaning most closely approximates the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions of the T&C.
  4. The contract including the T&C is archived by the Seller in electronic form and is not publicly accessible.
  5. The Buyer expressly declares that the contract was concluded of their own free will, not under duress or under conspicuously disadvantageous conditions, and that they agree with its wording as well as with these T&C, which is confirmed by agreeing to these T&C in the Seller’s online store.

In Banská Bystrica, on August 9, 2025

Managing Director, LetroLand s. r. o., v.s.

Annex No. 1 – INFORMATION ON THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT

1. Right of withdrawal from the contract

You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires after 14 days from the day the contract was concluded / or when you or a third party designated by you, other than the carrier, take possession of the goods.

To exercise the right of withdrawal, please inform us of your decision to withdraw from this contract by a clear statement (e.g., a letter sent by post or email) to the following address:

LetroLand s. r. o., Kráľovohoľská 6150/1, 974 11 Banská Bystrica, email: Info@letrolamp.sk

You may use the attached model withdrawal form, which we have provided or sent to you, but its use is not mandatory.

The withdrawal period is considered to be met if you send the notification of your withdrawal from the contract before the withdrawal period expires.

2. Effects of withdrawal from the contract

After withdrawal from the contract, we will refund all payments you have made in connection with the conclusion of the contract, including delivery costs to you. This does not apply to additional costs if you have chosen a delivery method other than the least expensive standard delivery method we offer. Payments will be refunded to you no later than 14 days from the day we receive your notification of withdrawal from this contract. The refund will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise, and without any additional charges.

We may wait to refund you until we have received the goods back or you have provided proof that you have sent the goods back, whichever comes first.

You can return the goods after withdrawal as follows:

  1. Send the goods back to us or bring them to our address or hand them over to the company’s managing director no later than 14 days from the day you exercised your right to withdraw. The deadline is met if you send the goods back before the 14-day period expires.

Information about the costs of returning the goods:

  1. You bear the direct costs of returning the goods. You are only responsible for any diminished value of the goods resulting from handling the goods in a way other than what is necessary to establish their nature, characteristics, and functioning.

Annex No. 2 – MODEL WITHDRAWAL FORM

(fill out and send only if you wish to withdraw from the contract)

Business name: LetroLand s. r. o.

Registered office: Kráľovohoľská 6150/1, 974 11 Banská Bystrica

Company ID (IČO): 56376880, Tax ID (DIČ): 2122288861

Registered in: Commercial Register of the District Court Banská Bystrica, Section: Sro, Insert No.: 49684/S

e-mail: Info@letrolamp.sk

web: www.letrolamp.com

phone: 0949 478 488

I/We (*)

Name and surname: ……………………………………………………………

Address: ……………………………………………………………

Date of birth: ……………………………………………………………

hereby give notice that I/we (*) withdraw from the contract for the delivery or provision of the following product:

…………………………………………………………………………………………………………………………….

Reason for withdrawal (optional):

……………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………

Order date / Date of receipt (*) ………………………………….

Date …………..

__________________________________

Signature of consumer(s) (*)(only if this form is submitted on paper)

(*) Delete as appropriate.